SUPPORT FOR DEBTORS

If you have received a letter from Liquida, you will find the information and support you need here.

RECEIVED A LETTER FROM LIQUIDA?

If you have received a letter from Liquida, this means that our client has provided you with goods or services for which payment has not yet been received. Our client has instructed us to collect this outstanding debt. In order to avoid additional costs and legal action, we ask the debtors to pay the amount within the specified period.

If you have already paid the claim, please send us proof of payment stating our reference number.

If you have any questions, please contact our staff exclusively using the contact details below – we will be happy to assist you in clarifying the matter or arranging alternative payment options.

Your file number and personal password also give you access to our payment portal. There you can view your file and conveniently choose from various payment methods at the click of a button.

TO THE PAYMENT PORTAL

OUR PAYMENT PORTAL

Your file number and personal password give you access to our payment portal and your own file.

What is the claim in question?
How high was the principal claim?
Who made the original claim?

All these questions can be answered via our payment portal. You can use our electronic reply to let us know whether the claim has already been transferred, whether payment is planned for the coming days or whether you would like to pay in installments. Electronic payment can also be made quickly and easily at the customer portal. They can simply click to pay using various payment options.

TO THE PAYMENT PORTAL

CONTACT US

Do you have any questions or would you like to pay in installments? We will be happy to help you clarify the matter or offer you alternative payment options.

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TELEPHONE

+49-7131-58206-0

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TELEPHONE TIMES

Mon–Fri, 8 AM–6 PM

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E-Mail

service(at)liquida.de

LEAVE A MESSAGE

You can leave a message or request a callback at any time.

FREQUENTLY ASKED QUESTIONS BY DEBTORS

Why have I received a letter from Liquida?

If you have received a letter from Liquida, this means that our client has provided you with goods or services for which payment has not yet been received. Our customer has instructed us to collect this outstanding debt. With your file number and personal password, you have access to our payment portal and can view your file.

Does the payment have to be made to Liquida, or can I transfer it directly to the client?

As the client has already commissioned us, we are the best point of contact for the outstanding debt. If you transfer directly to the client, there is a risk that the payment will not be reported to us and the collection measures will continue.

Why do I have to pay additional collection fees?

Additional collection fees are incurred because an invoice has not been paid on time and the creditor has instructed us to collect this outstanding debt. The fees cover the costs of the collection agency’s activities.

What happens if I ignore the letter?

If you ignore the letter, there will usually be further attempts to contact you (by telephone or a visit from the sales force), which will incur additional costs. A negative Schufa (bad debt credit entry) can also affect your credit rating. If you continue to fail to respond, legal dunning proceedings will be initiated, which will end in an enforcement order. As a result, enforcement measures such as wage or account seizures are possible and the debt increases further due to additional fees and interest.

I cannot pay the claim due to financial problems. What can I do?

In addition to a one-off payment, you also have the option of paying the claim in installments. Simply let us advise you on this.