Privacy Policy

Privacy Information in accordance with Articles 13 and 14 of the GDPR for www.liquida.de

Below, we provide information about the processing of personal data when using our website or services. We only process the personal data of our users to the extent necessary to provide a functional website and our content and services.

“Personal data” refers to any information relating to an identified or identifiable natural person.

Controller

Please feel free to contact us. The controller responsible for data processing is:

LIQUIDA Inkasso GmbH
Lise-Meitner-Straße 23
74074 Heilbronn
Germany
Phone: +49 (0) 7131 / 58206 – 0
Fax: +49 (0) 7131 / 58206 – 209
Email: Datenschutz@liquida.de

External Data Protection Officer

Andreas Engler
Attorney-at-law
Lampestraße 6
04107 Leipzig
Germany

Contact:
Phone: +49 341 4939438
Fax: +49 341 4939439
Email: ds@rechtsanwaltskanzlei-leipzig.de

I. Data Processing on and via the Website

Server Log Files
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing device. This means that whenever you visit our website, usage data is transmitted to us or our web host / IT service provider by your internet browser and stored in log files (so-called server log files). You can visit our website without providing any personal information.

The stored data includes, for example, the name of the accessed page, the date and time of access, the IP address, the amount of data transferred, the requesting provider, and your operating system.

The processing is carried out on the basis of Article 6(1)(f) GDPR, from our overriding legitimate interest in ensuring the smooth operation of our website and in improving our services. In addition, the processing is necessary to deliver the website to your computer.

Initiating Contact via Email
If you contact us on your own initiative by email in a business context, we collect your personal data (name, email address, message content) only to the extent provided by you. The data processing is carried out for the purpose of handling and responding to your inquiry.

If the contact is made for the purpose of taking pre-contractual steps (e.g. preparing an offer) or relates to an existing contract between you and us, this data processing is based on Article 6(1)(b) GDPR.

If the contact is made for other reasons, the data processing is based on Article 6(1)(f) GDPR, due to our overriding legitimate interest in handling and responding to your request. In this case, you have the right to object at any time to the processing of your personal data based on Article 6(1)(f) GDPR, on grounds relating to your particular situation.

We use your email address solely for processing your inquiry. Your data will then be deleted in accordance with legal retention periods, unless you have consented to further processing and use.

Collection and Processing When Using the Contact Form
Our website includes a contact form that can be used for electronic communication. When you use the contact form, your personal data (name, email address, message content) is collected to the extent provided by you, for the purpose of contacting you.

If your inquiry is related to pre-contractual measures (e.g. consultation in case of purchase interest, preparing an offer) or an existing contract between you and us, this data processing is based on Article 6(1)(b) GDPR.

If your inquiry is for other reasons, the data processing is based on Article 6(1)(f) GDPR due to our overriding legitimate interest in handling and responding to your request. In such cases, you have the right to object at any time to the processing of your personal data based on Article 6(1)(f) GDPR, on grounds relating to your particular situation.

We use your email address solely to respond to your inquiry. Your data will be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.

Collection and Processing of Job Applications via Email
Our website lists open job positions. If you are interested, you may apply via email. In doing so, we collect your personal data for the purpose of contacting you and deciding whether to establish an employment relationship—only to the extent provided by you. This includes your contact details (e.g. name, email address, phone number), information about your professional qualifications and education, records of further training, and relevant certificates.

The provision of this data is necessary to carry out the application process. The processing of your personal data is based on Article 6(1)(b) GDPR in conjunction with Section 26(1) BDSG (Federal Data Protection Act), for the purpose of carrying out pre-contractual measures (i.e. processing the application as part of initiating an employment contract).

If, during the application process, we request special categories of personal data as defined in Article 9(1) GDPR—such as information about a disability—this is done on the basis of Article 9(2)(b) GDPR. This allows us to exercise our rights and fulfill our obligations under labor law, social security, and social protection laws.

We store your personal data for as long as is necessary to make a decision regarding your application. The data will be deleted no later than six months after the application process ends, unless you have consented to further processing and use. If an employment relationship is established following the application process, your data will continue to be processed for the purpose of executing the employment contract on the basis of Article 6(1)(b) GDPR in conjunction with Section 26(1) BDSG, and will be transferred to your personnel file.

Use of Email Address for Newsletter Distribution
Our website offers the option to subscribe to a free newsletter. When you sign up for the newsletter, the data entered in the input form is transmitted to us—provided that you have given your explicit consent. The processing is based on Article 6(1)(a) GDPR with your consent. You may revoke your consent at any time, without affecting the lawfulness of the processing carried out on the basis of the consent before its withdrawal.

Cookies
Our website uses cookies. Cookies are text files that are stored in or by the internet browser on the user’s computer system. When a user accesses a website, a cookie can be stored on their operating system. This cookie contains a unique string of characters that allows for the clear identification of the browser upon subsequent visits to the website.

Cookies are stored on your device, giving you full control over their use. You can adjust your internet browser settings to be notified before cookies are set, to decide individually whether to accept them, or to prevent the storage of cookies altogether—including the transmission of the data they contain. Already stored cookies can be deleted at any time. However, please note that if you do so, you may not be able to use all functions of this website to their full extent.

Technically Necessary Cookies
Unless otherwise stated in this privacy policy, we only use technically necessary cookies to make our services more user-friendly, effective, and secure. Cookies also enable our systems to recognize your browser even after you navigate to a different page and to provide you with services accordingly. Some functions of our website cannot be offered without the use of cookies, making it necessary for the browser to be recognized again after a page change.

The use of cookies or comparable technologies is based on Section 25(2) of the German Telecommunications-Telemedia Data Protection Act (TDDDG). The processing of your personal data is based on Article 6(1)(f) GDPR, from our overriding legitimate interest in ensuring the optimal functionality of the website and providing a user-friendly and effective service offering.

You have the right to object at any time to the processing of your personal data on grounds relating to your particular situation.

Use of Borlabs Cookie
We use the consent management tool Borlabs Cookie, provided by Borlabs – Benjamin A. Bornschein (Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany; “Borlabs”), on our website in order to obtain and document the necessary consents for data processing and thereby fulfill our legal obligations, in accordance with a data processing agreement.

The tool allows you to give consent for data processing on the website—particularly the setting of cookies—as well as to exercise your right to withdraw consent at any time.

The following information, among others, may be collected: date and time of the page visit, information about the browser you use and the device you are using, UID (a randomly assigned anonymous ID), and opt-in and opt-out data. This data is not shared with third parties.

The data processing is carried out to comply with a legal obligation and is based on Article 6(1)(c) GDPR.

For more information about data protection at Borlabs, please visit: https://de.borlabs.io/borlabs-cookie/

Use of Google Analytics 4
We use the web analytics service Google Analytics provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website for the purpose of analyzing this website and its visitors, as well as for marketing and advertising purposes.

Google will use the information collected on our behalf to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage to the website operator.

The following information may be collected, among other things: IP address, date and time of page access, click path, information about your browser and the device you use, pages visited, referrer URL (the website from which you accessed our site), location data, and purchase activities. Your data may be linked by Google with other information, such as your search history, personal accounts, usage data from other devices, and other data Google holds about you.

Google shortens your IP address before storage if you are located within a member state of the European Union or in other countries that are part of the Agreement on the European Economic Area.

Google uses technologies such as cookies, browser storage, and tracking pixels that enable analysis of your use of the website. The use of cookies or comparable technologies is based on your consent in accordance with Section 25(1) Sentence 1 of the German Telecommunications-Telemedia Data Protection Act (TDDDG) in conjunction with Article 6(1)(a) GDPR.

The processing of your personal data is based on your consent under Article 6(1)(a) GDPR. You may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent before its withdrawal.

We use the Advanced Consent Mode implementation. Even if consent is not granted, user data is transmitted to Google in the form of “pings.” These pings may contain information such as: IP address (used only to derive the country—no logging of the IP address), date and time of page access, URL of visited pages, user agent, referrer URL (the website from which our site was accessed), or details about website events triggered (e.g., a conversion). Google uses this information to model user data in order to generate comprehensive usage analytics even when consent is not given.

The information generated about your use of this website is generally transmitted to a Google server in the United States and stored there. An adequacy decision by the European Commission is in place for the USA—the Trans-Atlantic Data Privacy Framework (TADPF). Google is certified under the TADPF and thus obligated to comply with European data protection principles. Both Google and U.S. government authorities have access to your data.

For more information on terms of use and data protection, visit:
https://policies.google.com/technologies/partner-sites
and
https://policies.google.com/privacy?hl=en&gl=en

Use of Google Ads
We use the online advertising program Google Ads from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website in order to display targeted advertising and generate conversion statistics.

When you click on an ad placed by Google, a cookie is set on your device for conversion tracking. These cookies are valid for a limited time, do not contain any personal data, and are not used to personally identify you. If you visit certain pages on our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to that page. Each Google Ads customer receives a different cookie, so there is no way for cookies to be tracked across the websites of multiple Ads customers.

We receive aggregated data on the total number of users who clicked on our ads and were redirected to a page tagged for conversion tracking. However, we do not receive any information that could personally identify users.

We use the Advanced Consent Mode implementation. Even without granted consent, user data is transmitted to Google in the form of “pings.” These pings may include the following information: IP address (used only to derive the country—no logging of the IP address), date and time of page access, URL of the visited pages, user agent, referrer URL (the website from which our site was accessed), and information about triggered website events such as conversions. Based on this data, Google models user behavior to generate comprehensive usage statistics—even without explicit consent.

Your data may be transmitted to servers of Google LLC in the United States. An adequacy decision from the European Commission exists for the U.S., known as the Trans-Atlantic Data Privacy Framework (TADPF). Google is certified under the TADPF and is therefore committed to complying with European data protection principles.

The use of cookies or similar technologies is based on your consent in accordance with Section 25(1) Sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR. The processing of your personal data is also based on your consent pursuant to Article 6(1)(a) GDPR. You may revoke your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

For more information and Google’s privacy policy, please visit: https://www.google.de/policies/privacy/

Use of SalesViewer
We use the SalesViewer® technology of SalesViewer® GmbH (Universitätsstraße 60, 44789 Bochum, Germany) on our website within the scope of a data processing agreement. This technology collects and stores data for marketing, market research, and optimization purposes in the B2B sector.

As part of SalesViewer®, a JavaScript-based tracking code is implemented on our website, which helps to determine the following information: name, origin, and industry of the visiting company; source/referrer of the visit; keyword used; and visitor behavior (e.g., pages visited, time of visit, duration of visit). No direct access is made to any information stored on the end device of website visitors that is not already transmitted during the loading of the website. Additionally, no cookies or similar files are stored on the device.

Instead, an online identifier of the website visitor is encrypted using a non-reversible one-way function (so-called hashing). After a pre-selection that filters out private users, the data is pseudonymized and transmitted to the provider.

The use of cookies or similar technologies is based on your consent in accordance with Section 25(1) Sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR. The processing of your personal data is also based on your consent pursuant to Article 6(1)(a) GDPR. You may revoke your consent at any time—either by notifying us or by using the following link: https://www.salesviewer.com/de/opt-out/—without affecting the lawfulness of processing carried out prior to the revocation.

For more information about how SalesViewer processes data, please visit:
https://www.salesviewer.com/de/datenschutzerklaerung/

Use of the Polylang Plugin
We use the translation service provided by WP SYNTEX (28, rue Jean Sébastien Bach, 38090 Villefontaine, France) on our website for the purpose of displaying the information provided on the site in different languages. In order to automatically display the translation according to your selected language, your browser connects to WP SYNTEX’s servers. Cookies may be used in this process. The following information, among others, may be collected and processed: IP address, URL of the visited page, date, and time of access.

The use of cookies or similar technologies is based on your consent in accordance with Section 25(1) Sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR. The processing of your personal data is also based on your consent under Article 6(1)(a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

For more information about how WP SYNTEX collects and uses your data, please visit:
https://polylang.pro/privacy-policy/

Use of Google Maps
We use the map embedding feature of Google Maps, provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”), on our website to visually display geographic information and interactive maps. When accessing pages that include embedded Google Maps, Google may collect and process data from website visitors.

Your data may also be transmitted to the United States. An adequacy decision from the European Commission exists for the U.S., known as the Trans-Atlantic Data Privacy Framework (TADPF). Google is certified under the TADPF and is therefore committed to complying with European data protection principles.

The use of cookies or similar technologies is based on your consent in accordance with Section 25(1) Sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR. The processing of your personal data is also based on your consent pursuant to Article 6(1)(a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

For more information on how Google collects and uses data, please refer to Google’s privacy policy at:
https://www.google.com/privacypolicy.html
There, you can also access the Privacy Center to adjust your settings and manage or protect your data processed by Google.

Use of YouTube
We use the video embedding function of YouTube, provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “YouTube”), on our website for the purpose of displaying videos. YouTube is a subsidiary of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

The function displays YouTube videos in an iframe on the website. The “enhanced privacy mode” is enabled, which means that YouTube does not store any information about visitors to the website unless they play a video. Only when you actively view a video will data be transmitted to and stored by YouTube.

Your data may also be transferred to the USA. An adequacy decision by the European Commission exists for the U.S., known as the Trans-Atlantic Data Privacy Framework (TADPF). YouTube is certified under the TADPF and is therefore committed to complying with European data protection principles.

The use of cookies or similar technologies is based on your consent in accordance with Section 25(1) Sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR. The processing of your personal data is also based on your consent under Article 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of the processing carried out prior to the withdrawal.

For more information on how YouTube and Google collect and use data, as well as your rights and privacy protection options, please refer to YouTube’s privacy policy:
https://www.youtube.com/t/privacy

Use of FunnelCockpit
We use the FunnelCockpit tool provided by Denis Hoeger Caballer, Marius Gebhardt, and Just Viral GmbH & Co. KG GbR (Nobelstr. 3–5, 41189 Mönchengladbach; Reinholdstraße 5, 21073 Hamburg; Heidenkampsweg 100, 20097 Hamburg, Germany) on our website for the purpose of creating and managing website elements such as survey features, online forms, and marketing functions.

The provider uses cookies and local storage, which are temporarily stored as small text files on your device via your browser. The following data, among others, may be processed: session ID, language settings, login information, entered search terms, frequency of page views, origin of page visits, use of website functions, referring pages (referrers), countdown timers, split test URLs, and page visits.

The use of cookies or similar technologies is based on your consent in accordance with Section 25(1) Sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR. The processing of your personal data is also based on your consent pursuant to Article 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of the processing carried out prior to the withdrawal.

For more information on data processing by FunnelCockpit, please visit:
https://funnelcockpit.com/datenschutz/

II. Processing of Client Data

Client Portal – Customer Account for Clients
When you create a customer account, we collect your personal data as provided in the registration form. The purpose of data processing is to improve and simplify the management of our services. The processing is carried out based on your consent pursuant to Article 6(1)(a) GDPR. You may revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of your consent before its withdrawal. Your customer account will then be deleted.

Data Processing in the Context of Client Engagement
When you commission us, we collect and process your personal data only to the extent necessary to fulfill and manage your request and to handle any inquiries. Providing this data is required for the conclusion of the contract. Failure to provide the data will result in the contract not being concluded. The processing is based on Article 6(1)(b) GDPR and is necessary for the performance of a contract with you.

Your data may be shared with the following categories of recipients, among others: service providers involved in processing and IT support, credit agencies, third-party service providers, garnishees, public authorities, courts, bailiffs, insolvency administrators, and legal representatives. The scope of data transmission is limited to the minimum necessary.

III. Processing of Debtor Data

Payment Portal for Debtors
When creating a customer account within the payment portal, we collect your personal data as specified in the registration form. For this purpose, we use software provided by Ferber-Software GmbH, Konrad-Adenauer-Ring 10, 59557 Lippstadt, Germany, under a data processing agreement. The purpose of this data processing is to improve and simplify case handling. The processing is based on your consent pursuant to Article 6(1)(a) GDPR. You may withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out prior to the withdrawal. Your customer account will then be deleted.

For more information on data processing by Ferber-Software GmbH, please visit:
https://www.ferber-software.de/datenschutzrechtliche-hinweise/

Data Processing in the Context of Claims Management Concerning the Debtor
We process your data for the purpose of contract execution, claims management, and/or legal enforcement. In doing so, we may process the following categories of data: master data, communication data, contract data, claim data, and, where applicable, payment information, employer data, and salary data. This processing is based on Article 6(1)(b) GDPR for the performance of a contract, e.g., with the client.

Your data may be transferred to the following categories of recipients, where necessary: clients, assignees, credit agencies, service providers, insolvency administrators, garnishees, public authorities, courts, bailiffs, and legal representatives. The scope of data transmission is limited to the minimum necessary.

IV. Data Subject Rights and Data Retention

Duration of Storage
Data is generally deleted as soon as it is no longer required to fulfill the purpose for which it was collected. After full completion of the contract, the data is initially retained for the duration of any warranty period and subsequently stored in accordance with legal retention periods, particularly those required by tax and commercial law. After these periods expire, the data is deleted unless you have consented to further processing and use.

Rights of the Data Subject
If the legal requirements are met, you have the following rights under the GDPR:

  • Right of access pursuant to Article 15 GDPR,
  • Right to rectification pursuant to Article 16 GDPR,
  • Right to erasure (“right to be forgotten”) pursuant to Article 17 GDPR,
  • Right to restriction of processing pursuant to Article 18 GDPR,
  • Right to data portability pursuant to Article 20 GDPR.

If the processing of your personal data is based on our legitimate interests pursuant to Article 6(1)(f) GDPR, you have the right—under Article 21 GDPR—to object at any time to such processing on grounds relating to your particular situation, with effect for the future. This also applies to processing for direct marketing purposes (right to object).

Upon receiving your objection, we will cease processing the affected data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims.

Right to Lodge a Complaint with a Supervisory Authority
In accordance with Article 77 GDPR, you also have the right to lodge a complaint with the competent supervisory authority if you believe that the processing of your personal data is not lawful.

You may submit a complaint, for example, to the supervisory authority responsible for us. The contact details are as follows:

The State Commissioner for Data Protection and Freedom of Information Baden-Württemberg
Lautenschlagerstraße 20
70173 Stuttgart, Germany
Phone: +49 711 / 61 55 41-0
Fax: +49 711 / 61 55 41-15
Email: poststelle@lfd.bwl.de